Return Policy

Return & Exchange Policy

At Sitaare Collection, every piece is chosen with care and crafted to shine — but we understand that sometimes things don’t go as planned. This policy ensures a smooth and fair process for both you and us.

Eligibility for Returns & Exchanges

  • Returns and exchanges are accepted within 14 days of the delivery date.
  • Items must be in their original packaging, unused, and in resellable condition — just as you received them.
  • Any item marked as Final Sale is non-returnable and non-exchangeable.
  • Earrings, Hair accessories and other hygiene-sensitive items are also final sale for safety reasons.

Damaged or Defective Items

We take great care to ensure your jewellery arrives safely. If your item arrives damaged or defective:

  • Please contact us within 3 days of delivery at sitaarecollection@gmail.com.
  • Use the email subject line: “RETURN”
  • Include your order number and clear photos showing the issue.
  • Once reviewed and approved, we’ll cover return shipping costs and issue store credit or a replacement when available.

Store Credit & Exchanges

  • Approved returns are issued as store credit only; refunds to the original payment method are not available.
  • Store credit never expires and can be used toward any future purchase.
  • Exchanges may be processed once the original item is received and inspected.

Return Shipping

  • For approved returns, Sitaare Collection covers the return shipping costs.
  • You will receive a prepaid shipping label and return instructions via email.
  • Returned items that do not meet our condition requirements may be refused or subject to a restocking fee.

How to Start a Return or Exchange

To begin your return or exchange, please email sitaarecollection@gmail.com with:

  1. Subject line: “RETURN”
  2. Your order number
  3. The reason for return
  4. Photos (if the product is damaged or defective)

Once we confirm eligibility, you’ll receive detailed instructions to complete the process.

Final Notes

Sitaare Collection reserves the right to deny returns that do not meet our policy conditions. By completing a purchase, you agree to the terms outlined in this Return & Exchange Policy.

We’re committed to making every experience with Sitaare feel special - from the moment you open your box to the day you shine in your piece. ✦